Frequently Asked Questions
Find answers to common questions about our products, shipping, and care instructions. If you need additional help, feel free to contact our customer service team.
How should I take care of my garment ?
Care instructions can be found on :
- Care information available in the Care page on munay.store
For proper care, instructions on this page should be strictly followed.
- Avoid contact with oil or alcohol-based substances such as perfumes, cosmetics, hand sanitizers, which might impact the fabric and cause unremovable stains.
- Regarding storage, we advise you to store your item in a cool dry place and avoid moisture sources.We also suggest to take the item out from storage and let the item breathe from time to time.
Can you assist me with my garment ?
If you need further assistance or if you have any questions about your product, you may :
- You can contact our Client Service by filling in the following Contact form.
- You can contact us directly through whatsapp , phone call or email.
Please remember to gather all possible details in order to be properly assisted.
We kindly inform you that not all repairs are possible, however we will do our best to offer assistance.
Which payment methods do you accept ?
You can shop on munay.store using the following payment methods :
- American Express, Mastercard, VISA.
- Selected mobile payment methods, including Apple Pay, Google Pay, PayPal.
Are these payment methods secure ?
You can shop on munay.store using the following payment methods :
- American Express, Mastercard, VISA.
- Selected mobile payment methods, including Apple Pay, Google Pay, PayPal.
What are the delivery times and costs ?
Yes
Is a signature required at delivery ?
For security reasons, all purchases made on munay.store require a signature upon delivery.
All orders are delivered by UPS. If no one is available to sign for the package, the courier will make a total of 3 delivery attempts, generally on 3 consecutive business days.
After 3 failed delivery attempts, your order will be automatically returned to Munay.
What is your Return Policy ?
You can request a return for any item purchased on munay.store within 20 days of the delivery date. Once you have filled in the return form, you have up to 14 days to ship the parcel back to us.
Returned items must comply with our Return Policy:
- They must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
- The package can only be shipped from the same country it was delivered to
- Less than 20 days have passed since the courier delivered the order
If all the above conditions are met, then : - Simply click return button after you have received the package and if you are not registered, fill in the online Return Form.
- Replace the shipping label on the box with pre-paid return label UPS
- Contact UPS to arrange the pick-up or leave the parcel at a designated drop-off location.
We normally verify and process returns within 3 business days from when they are received. The refund will be issued upon return acceptance, and you will receive a confirmation email.
How do I ship my return ?
Fill in the Online Return Form with 20 days of the delivery date. You then have up to 14 days to ship the parcel back to our Distribution Center.
How to ship the return :
- Make sure the return complies with our Return Policy
- Pack the item/s in the original order box or any sturdy carton box
- Stick the pre-paid UPS label over any prior delivery information.
- The pre-paid label gives you free return shipping.
- Drop the package at your nearest UPS location or contact the courier in order to organize the pick-up
What are the benefits of registering ?
By creating an account on munay.store, you will enjoy exclusive and dedicated services :
- A Wish List to save your preferred items
- A Card Wallet to save your payment details which are safely stored
- An Address Book to shop faster on your next visit
- Easy Return Process
- Quick Exchange Process
Do not miss these opportunities! Register now!
Legal notices
- Legal form of the company : Sole proprietorship
- Name of the company : Munay
- Name of the representative of the company : Stella Enriquez
- Address : 17D Route d’Avusy, 1285 Athenaz, Switzerland
- Phone : +41 76 382 33 19
